Frequently asked questions

Yerba mate is a traditional South American drink made from the dried leaves of the Ilex paraguariensis tree. It is steeped in hot water and sipped through a metal straw (bombilla) from a gourd, usually shared with friends.

Yes, it contains natural caffeine, in a similar range to coffee per serving depending on preparation. Because mate is sipped slowly the lift tends to feel gradual. If you are pregnant or sensitive to caffeine, ask your doctor first.

Yerba, a gourd or cup, a bombilla and hot (not boiling) water. Our Starter Sets include everything in one box.

Fill a gourd two thirds with yerba, add a splash of cold water, insert the bombilla, then pour 70–80 °C water next to it and sip. Our step-by-step guide explains it in detail.

We deliver to Kosovo, Albania, North Macedonia and Montenegro.

Kosovo: €2.50, 1–2 working days, free over €34.99. Albania: €4.90, 2–3 working days, free over €44.99. North Macedonia: €4.90, 2–3 working days, free over €44.99. Montenegro: €5.90, 2–3 working days, free over €44.99

You can pay cash on delivery to the courier, or by bank transfer — we email you the bank details and ship as soon as the payment arrives. Card payments are not available at the moment.

Yes. Enter your code in the “Coupon code” box at checkout and press Apply. Some codes are valid only in certain countries or above a minimum order.

Unused products in their original packaging can be returned within 14 days. Opened food products cannot be returned for hygiene reasons, and damaged or wrong items should be reported to us within 7 days so we can replace them. See our returns policy for details.

Yes. Un Mate Kosova is the official Balkan partner of Un Mate Europe, and our stock comes through them.

Email us at shop@unmatekosova.com or message us on WhatsApp. We usually reply within one working day.